Systems Design

ENTERTAINMENT & FASHION

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Pimp My SpotifyON MEDIUM ›

I have recently kicked off a series of explorations of enhancements to the Spotify listening experience. This first round focuses on content architecture, navigation and discovery

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Cult Collection MORE ›

Digital platforms are the creative communities of the future. I co-founded a startup to allow fashion enthusiasts to discover, express and shop their style by creating their own looks and editing/remixing outfits created by other people

AUTOMOTIVE

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Turn Your Lights On!ON MEDIUM ›

We have a long way to go in developing the appropriate depth and nuance in the interaction patterns we use to engage with automated systems before we are truly ready as a society to consistently delegate greater control to the machines

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Scout Navigator MORE ›

As mobility and communications open up the world and reorganize our sense of place, navigation becomes as much about where you go and why, as how you get there

RETAIL & FOOD SERVICE

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Coca‑Cola Freestyle MORE ›

A novel interactive soda fountain dispensing +100 beverages, and leading the much-loved brand into a new era of personalized customer experiences, real-time analytics, and a reduced environmetal footprint

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Home Depot Mobile POS MORE ›

We designed a suite of applications for the largest mobile POS rollout at the time, bringing product information, operational data & intelligence to the store context to support associates and managers in customer support and store planning & management

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Prada Epicenter MORE ›

A seminal deplomyent of multi-channel retail – long before we even called it that – enabling the brand to express its high-touch style of customer service across all touchpoints in the shopping experience

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Taco Bell Omni‑Channel MORE ›

A proposal to re-invent the Taco Bell digital presence to better capture and serve their core Explorer target through a comprehensive approach to intelligent content and capability delivery across all channels

OPERATIONS

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OpenTable On‑Boarding MORE ›

Leveraging the opportunity created by the adoption of consumer technology in restaurant operations to rethink the sales, deployment, and on-boarding process for OpenTable restaurant customers

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