Career History
Creative Director & Entrepreneur with a 20-year track record of delivering innovative solutions that make a difference:
OpenTable Restaurant Solutions, Coca-Cola Freestyle dispenser, Scout by Telenav, Mi Ola Surf, Home Depot First Phone, Target.com, Prada Epicenter retail experience are some of the initiatives I have led and/or contributed to.
Interested in working with a creative team tackling opportunities at the intersection of design, behavior, technology & culture. Passionate about working with smart people, building cultures of creativity & designing cool $hit




Experience

Contributed to, driven and led the Experience Design of high-profile solutions in mobile/online/desktop applications, omni-channel experiences, eCommerce, and digital marketing

Guided cross-functional teams through the lifecycle of product development, from conception to delivery. Collaborated with customer insights, product management and marketing in the development of product strategy & roadmaps

Managed and mentored teams of visual, interaction & motion designers, researchers, copywriters, content strategists, and interface developers

Co-Founder/Partner in two startups in apparel retail and marketing


Artifacts

view work products


Awards

Scout by Telenav Best of CES 2012 Finalist

AutoTrader UK iPhone App Cannes – Silver Lion, 2010

Prada Broadway "Epicenter" Store IDSA/BusinessWeek – Silver and Bronze, 2002

Flakemaster Art Directors Club NY – Distinctive Merit, 2001
Omni Intermedia – Gold, 2001


Education

M.Arch., School of Architecture Princeton University / 1994 – 1997

Graduate education in architecture


B.A. [Architecture] Columbia University / 1989 – 1993

Liberal arts education with a major in architecture






Design Consultant, Glint & OpenTable
San Francisco Bay Area / June 2014 to present

At Glint – a next-generation organizational development platform – I am leading the design of the self-service capability for their rapidly-growing customer base.

At OpenTable, I worked with the Restaurant Solutions team to improve the usability and capability set of Guest Center, their reservations & table management system. In addition, I led the design of their community-driven customer support system, and drove the exploration phase for the restructuring of their restaurant on-boarding strategy. clients – Glint, OpenTable
Partner & Creative Director — Brand & Digital, Mi Ola Surf
February 2013 to present

Mi Ola makes chic, high-performance swimwear for an active lifestyle. We are building on the successful launch of our women's swimwear line, clarifying our brand, overhauling our eCommerce presence to support more socially-driven real-time marketing, and redefining our go-to-market strategy to expand reach, improve customer experience & loyalty, and drive sales.
Co-Founder & Designer, Cult Collection
January 2014 – May 2016

Cult Collection is a fashion community connecting passionate consumers with stylists, the brands they love, and their fellow fashionistas so they can discover, express and shop their style.
VP / Director of Experience Design, DigitasLBi
San Francisco / January 2013 – March 2014

At Digitas, my role was to bring a customer-centric perspective to the creation of digitally-driven advertising programs.

clients – eBay, Merrill Lynch, GM, Taco Bell
Director of Experience Design, Telenav
San Francisco Bay Area / December 2010 – January 2013

At Telenav, I led the team designing Scout, a daily personal navigator – integrating guidance, maps & traffic, and local search & discovery into a seamless mobile and in-car experience – which ranks amongst the most-downloaded apps in the Navigation category.

We developed and prototyped concepts to improve situational awareness, ergonomics, and safety through voice-based interaction, coordinated head-up & console display, on-board & online data, and integration with physical vehicle controls.

clients – AT&T, Sprint, Sony Electronics, Ford
Creative Director – UI, The Coca-Cola Company
Atlanta / April 2008 – December 2008 (contract)

At The Coca-Cola Company, I worked on the product innovation team developing the Freestyle fountain dispenser – a digital beverage platform offering 100+ flavors – tying together the brand expression and the digital, industrial & operational design to deliver an holistic, intuitive and delightful customer experience.

Creative Director, SapientNitro
Chicago, Detroit & Atlanta / June 2005 – November 2010

At Sapient, my role was to lead integrated design teams – tying together user research, concept exploration, requirements development, brand expression, and experience design activities to deliver solutions which achieved their business objectives by focusing on user needs and desires.

clients – Coca-Cola, Home Depot, Target, GM, AutoTrader, GE Energy, DHL, AT&T
Art Director and Information Architect, EzGov
Amsterdam / April 2003 – March 2005

At EzGov, we built online transactional applications for government agencies – e.g. tax filing, benefits claim, disbursement, etc.

clients – Inland Revenue (UK), US Dept. of Customs
Designer, Self-Employed
June 2002 – March 2003

Economic dry spells have the salutary effect of simultaneously broadening the range of one's design activities and concentrating the mind on one's own artistic obsessions and initiatives


Art Director, IconMedialab
New York / July 2000 – May 2002

At IconMediaLab, I worked on the digital experience of the Prada Broadway Epicenter Store. Launched in 2001, the store was a pioneering example of a multi-channel retail experience — using digital content & technology to enhance the high-touch experience of the luxury brand by bridging gaps in the shopping process, improving knowledge of and access to inventory, and exposing a behind-the-scenes look at the production of the storied label.

In collaboration with AMO/Rem Koolhaas and IDEO amongst others, we developed applications and interfaces for handheld devices for store personnel, large-format content displays, interactive closets for customers, a store operations intranet, and a customer-service extranet.

In addition to the visual and interaction design of various aspects of the system, I was responsible for the development of store-specific content production processes which could be integrated into the existing seasonal development cycles of the various design, manufacturing, and marketing divisions of the organization.

clients – Prada, Chubb Insurance, iClassics
Senior Designer, Hearst Interactive Studios
New York / July 1996 – June 2000

At Hearst Interactive, we worked with a diverse range of media properties in the magazine, book publishing, broadcast, and entertainment & syndication divisions of Hearst to develop editorial, marketing, and community properties through which they could engage with their readers & viewers more directly.

clients – Esquire, Harper's Bazaar, Avon Books, King Features